Frequently Asked Questions (FAQ)


If you place your order before 12 noon on a working day, it will be shipped the same day. Parcels ordered during the weekend will be mailed on Monday. You can closely follow where your package is via the track and trace.

Yes, we also ship to the Netherlands.

We always send an invoice with your order. During checkout you can enter a separate billing address (step payment) if this differs from the delivery address. You can enter a VAT number in the same field as your company name.

Are you buying for a company, school or childcare and would you like to pay by invoice? Send us a message via the contact page or mail to with the order you wish to place. More information can be found here.

The items must be unused and in original condition. Pack them neatly in a cardboard box and deliver them to your nearest post office or postal point. More information can be foundhere.

No, the return costs are normally borne by the customer, unless return is the result of an error during the packing process and is therefore borne by De Hartjesdief.

As soon as the package has been received by us, the refund will be arranged. The amount will be returned to your account within 14 days.